11/20/2023 0 Comments My vu portal vanguard![]() Vanguard expects its leaders to facilitate employee development by sharing their knowledge in the classroom. Driving home the emphasis on client service, the RIG Academy has employees tour booths filled with client artifacts, such as hand-written letters and photos related to their retirement dreams and success stories. New hires from the company’s Retail Investment Group also participate in the RIG Academy, a classroom experience to educate new employees about Vanguard’s history and client-focused strategy. New hires are taught basic skills through the CRM program, and as their careers progress, they are encouraged to continue their development by acquiring increasingly advanced skills critical to guiding client accounts. Further, Vanguard University’s directors ensure learning is directly aligned to employee performance. One of the most important aspects of Vanguard University’s learning strategy is the client relationship management training program, which integrates learning at all levels of the organization to help employees interact with co-workers, management and, ultimately, clients. ![]() With that in mind, learning is a key component of the company’s culture. The goal of its learning department is to enable employees to “reach their highest professional potential so that they, in turn, can help our clients achieve their financial goals and dreams.” The mutual fund company delivers its learning and development through its Vanguard University. From The Vanguard Group’s perspective, learning and development strategy doesn’t just affect the company’s employees and bottom line, it also affects the retirements and financial futures of thousands of clients worldwide.
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